Refund Policy

Last updated: December 2025

We want you to be completely satisfied with Moire. This Refund Policy explains your options for refunds, cancellations, and chargebacks.

1. Subscription Refunds

1.1 Money-Back Guarantee

We offer a [14]-day money-back guarantee for new subscription purchases. If you're not satisfied with your subscription within the first [14] days:

  • Request a full refund via email to [SUPPORT_EMAIL]
  • Include your account email and reason for refund
  • Refunds are processed within [5-10] business days
  • Refund will be credited to your original payment method

1.2 After the Guarantee Period

After the [14]-day guarantee period, subscription refunds are handled on a case-by-case basis. We may offer refunds for:

  • Service outages: Extended platform unavailability beyond our SLA
  • Billing errors: Incorrect charges or duplicate payments
  • Technical issues: Persistent bugs preventing service use

To request a refund, contact [SUPPORT_EMAIL] with details of your situation.

1.3 Partial Month Refunds

We do not offer prorated refunds for partial months of service. When you cancel:

  • Your subscription remains active until the end of the billing period
  • You retain access to all paid features until expiration
  • Unused credits from that period are forfeited

2. Credit Pack Refunds

2.1 Unused Credits

Purchased credit packs (not included with subscriptions) may be refunded if:

  • No credits have been used from the pack
  • Request is made within [7] days of purchase
  • Your account is in good standing

2.2 Partially Used Credits

Once you have used any credits from a purchased pack, the remaining credits are non-refundable. This includes:

  • Credits used for successful generations
  • Credits used for failed generations due to policy violations
  • Credits deducted for any generation attempt

2.3 Expired Credits

Credits that have expired are non-refundable. Credit expiration dates are:

  • Subscription credits: End of each billing period
  • Purchased credit packs: [X] months from purchase date
  • Free tier credits: Do not expire

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time:

  • Self-service: Account Settings → Billing → Cancel Subscription
  • Email: Contact [SUPPORT_EMAIL]

3.2 What Happens When You Cancel

  • Immediate: No future charges will occur
  • End of period: Access continues until your billing cycle ends
  • After expiration: Account reverts to free tier
  • Data retention: Your generations and portfolio are preserved

3.3 Reactivation

You can reactivate your subscription at any time. If you reactivate before your billing period ends, you'll continue with your existing plan. After expiration, you'll start a new billing cycle.

4. Chargebacks and Disputes

4.1 Before Filing a Chargeback

Please contact us before disputing a charge with your bank. Chargebacks can result in:

  • Immediate account suspension
  • Loss of access to generated content
  • Additional fees that we may pass on

We're committed to resolving billing issues quickly. Email us at [BILLING_EMAIL] and we'll respond within [24] hours.

4.2 Fraudulent Chargebacks

We reserve the right to pursue recovery for chargebacks that are filed in bad faith, including:

  • Chargebacks for services already consumed
  • False claims of unauthorized transactions
  • Disputes filed without first contacting us

5. Non-Refundable Items

The following are non-refundable under any circumstances:

  • Subscription months after the money-back guarantee period
  • Partially used credit packs
  • Expired credits
  • Accounts terminated for Terms of Service violations
  • Free tier credits (as they were never purchased)

6. How to Request a Refund

To request a refund:

  1. Email [SUPPORT_EMAIL] with the subject line "Refund Request"
  2. Include your account email address
  3. Specify the purchase you want refunded
  4. Provide your reason for the refund request

We aim to respond to all refund requests within [2] business days and process approved refunds within [5-10] business days.

7. Payment Processing

Refunds are processed through Stripe and returned to your original payment method:

  • Credit/Debit cards: [5-10] business days
  • Bank accounts: [5-10] business days

Processing times depend on your financial institution and are outside our control.

8. Changes to This Policy

We may update this Refund Policy at any time. Changes apply to purchases made after the effective date. We will notify you of material changes via email.

9. Contact Us

For billing or refund questions: