We're here to help. Choose the best way to reach us based on your needs.
Support
For help with your account, billing questions, or technical issues:
- Email: [SUPPORT_EMAIL]
- Response time: Within 24-48 hours
- Help Center: Browse FAQs
For faster resolution, please include:
- Your account email address
- A clear description of your issue
- Screenshots if applicable
- Steps you've already tried
Billing
For billing inquiries, refund requests, or payment issues:
- Email: [BILLING_EMAIL]
- Refund Policy: View our policy
Press & Media
For press inquiries, interview requests, or media assets:
- Email: [PRESS_EMAIL]
- Press Kit: Download assets
Partnerships
Interested in partnering with Moire? We're open to collaborations with:
- Fashion schools and educational institutions
- Fashion publications and media outlets
- Design software and tools
- Fashion industry organizations
Email: [PARTNERSHIPS_EMAIL]
Privacy & Legal
For privacy-related requests (data access, deletion, GDPR/CCPA inquiries):
- Email: [PRIVACY_EMAIL]
- Privacy Policy: Read our policy
For legal inquiries or service of process:
- Email: [LEGAL_EMAIL]
Security
To report a security vulnerability or concern:
- Email: [SECURITY_EMAIL]
- Security Info: View our security practices
Please do not publicly disclose potential vulnerabilities until we've had a chance to address them.
General Inquiries
For anything else:
- Email: [HELLO_EMAIL]
Social Media
Follow us and say hello:
Mailing Address
[COMPANY_NAME]
[STREET_ADDRESS]
[CITY, STATE, ZIP]
[COUNTRY]
Business Hours
Our team operates [TIMEZONE] time zone. While we aim to respond as quickly as possible, please allow up to 48 hours for non-urgent inquiries.